(Page Title: Cancellation and Refund Policy)

Effective Date: [09 july,2025]

At Teen Patti Gold 999 (“we,” “us,” “our”), we are committed to providing a transparent and fair gaming environment. This Cancellation and Refund Policy outlines the terms related to the cancellation of services and the refund of funds for our website (Download the official Teen Patti Gold 999 APK) and our mobile application (collectively, the “Service”).

Please read this policy carefully. By creating an account and using our Service, you acknowledge and agree to the terms outlined below.

1. General Policy

All financial transactions made on the Teen Patti Gold 999 platform are considered final. Once a transaction is completed, it cannot be cancelled or refunded, except in the specific and exceptional circumstances outlined in this policy.

This policy applies to two main types of transactions:

  • Deposits: Funds added to your user wallet.
  • Wagers/Bets: Funds used to play any game on our platform.

2. Deposits

When you make a deposit to add funds to your Teen Patti Gold 999 user wallet, you are purchasing digital credits for use within our Service.

  • Finality of Deposits: Once a deposit is successfully processed by our payment gateways (e.g., EasyPaisa, JazzCash) and the corresponding amount is credited to your user wallet, the transaction is final and non-refundable.
  • No Cancellation: You cannot cancel a deposit once it has been successfully completed. The digital credits are considered delivered and available for your immediate use.
  • Failed Transactions: If your deposit attempt fails and your bank account or payment wallet is debited but the funds are not credited to your Teen Patti Gold 999 wallet, please contact our 24/7 customer support immediately with your transaction details. We will work with our payment partners to investigate and resolve the issue.

3. Game Wagers and Bets

The core of our Service is gaming, which involves placing wagers with the chance to win or lose.

  • All Wagers are Final: Once you place a bet or wager in any game (including Teen Patti, Rummy, Slots, Dragon vs Tiger, etc.), the amount is deducted from your wallet and the action is irreversible and non-refundable.
  • No Refunds for Losses: We do not provide refunds for any funds lost while playing games on our platform. By playing, you acknowledge the inherent financial risk and accept that losing your wager is a possible outcome.
  • No Cancellation of Game Rounds: A game round or a hand that has been completed cannot be cancelled or voided. The outcome determined by the game’s certified Random Number Generator (RNG) or final game state is binding.

4. Exceptional Circumstances: Verified Server Malfunctions

The only exception where a refund may be considered is in the case of a verified technical failure originating from our servers.

  • Eligibility: If a game is interrupted mid-round due to a server-side error or crash on our end, preventing the game from reaching a conclusion, a refund of the wager for that specific, unfinished game round may be issued.
  • Investigation: All such claims will be thoroughly investigated by our technical team using server logs and game records. The decision to issue a refund is at the sole discretion of Teen Patti Gold 999.
  • Not Covered: This policy does not cover issues originating from the user’s end, including but not limited to:
    • Poor internet connection or disconnection.
    • Device hardware or software failure.
    • Accidentally closing the app or browser.
    • Any other issue not directly caused by a malfunction of our servers.

5. Account Closure

If you choose to close your account, you are entitled to withdraw any remaining real money balance in your wallet, subject to our standard withdrawal procedures and verification checks outlined in our Terms and Conditions. Bonus funds or promotional credits are non-refundable and will be forfeited upon account closure.

6. Chargebacks

Initiating a chargeback with your bank or payment provider for a deposit that was successfully credited to your account is a violation of our Terms and Conditions. Any such action will result in the immediate suspension of your account pending an investigation.

7. Contact Us

If you have any questions about this Cancellation and Refund Policy, please contact our customer support team via the in-app Live Chat or by emailing [email protected]